Terms and Conditions

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Legal Information

When you make a booking with us, Value World Travel, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier.

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking. Your contract will either be with us or with another supplier of travel services and this will depend on the type of arrangements you book.

Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.

Online Credit Card Payments

Value World Travel will accept certain Credit Cards and will review the list of accepted Credit Cards from time to time.

A surcharge may apply for credit card transactions.

Before we proceed to issue your airline ticket or process any travel booking on your behalf, various checks are taking place to validate the integrity of credit card information.  In certain circumstances the credit card holder will be required to submit verification documentation to substantiate identity. In circumstances where we cannot contact the card holder and the ticket issuance period lapses thereby making the booking invalid, we will have no choice but to cancel the booked arrangements. Under these circumstances we accept no responsibility for any re-booking costs.

Notwithstanding any verification that we do to verify the card holder's identity, Value World Travel reserves the right to refuse payments via credit card if, at its sole discretion, it deems the risk to be too high. You will be given other payment options for purchasing your travel.

Bookings from outside Australia

We reserve the right at our absolute discretion to decline or accept bookings made from outside Australia. Any automatic booking confirmations for such bookings are conditional contingent on our view of any financial risks, potential ticket despatch delays, or other international regulations that may apply.

Booking Fees

A Standard Booking Fee applies per person, per booking as advertised.

Agency

Products and services are sold by Value World Travel as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. Value World Travel is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Value World Travel. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by Value World Travel as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Changes to Bookings

Where a change to your travel arrangements is permitted and possible, Value World Travel will charge you a Standard Change fee of AUD100. This will apply in addition to any additional supplier charges. By confirming the booking, you are accepting the specific ticket conditions relating to your chosen fare.

Changes are subject to availability and are subject to the validity of your ticket - for details check the ticket conditions in the fare selected. Not all fares allow changes, so please check your fare conditions carefully.

Changes outside the validity of your ticket, for example, to a higher season, a different airline, operator or ticketed route, where these are possible, will result in additional charges on top of Standard Change Fees. 

Flights must be taken in the sequence they appear on your ticket or electronic ticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a 'no-show', which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

Force Majure – Changes beyond our control

Compensation will not apply if a significant change is made for reasons beyond our control.

These include:

·         war,

·         threat of war,

·         riots,

·         epidemics,

·         health risks,

·         civil disturbances,

·         terrorist activity,

·         industrial disputes,

·         natural and nuclear disasters,

·         fire,

·         changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type,

·         closed or congested airports or ports,

·         hurricanes and other actual or potential severe weather conditions,

·         act of government or public authorities or

·         other circumstances amounting to force majeure and/or Acts of God.

Value World Travel cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services which may follow.

Cancellations

Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees will also apply where a booking is changed or tickets are reissued.

All online bookings are subject to Value World Travel cancellation fee of AUD100 and any other airline fees applicable. This will vary depending on the airfare you have booked. For some fares no refund is available, so check your specific fare rules carefully.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

Refunds

Your request for a refund of an airfare booked on the Value World Travel website is governed by the terms and conditions of the airfare you purchased and are as determined by the airlines. Many fares are non-refundable. Airline charges and cancellation fees may apply to your particular airfare.

When a refund is available there is a limit to the time in which it may be claimed. If you are not planning to travel, it is your responsibility to cancel the flight directly with the airline or notify Value World Travel. Failure to do so may result in your entire booking being cancelled and you may not be eligible for a refund.

Refunds will only be paid to you once we have received the funds back from the supplier(s). Generally flight tickets cannot be refunded if they are partially used. This is beyond the control of Value World Travel.

Special Conditions for some Travel Products

The terms displayed on this website apply generally to all the products and packages sold by Value World Travel.

Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services.

Some of those terms will be displayed in the Rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display.

It is your responsibility to check those terms and conditions before making a booking through Value World Travel.

There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and or air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office.

You must read the Rules and check the conditions applicable to every airfare and ensure that you accept those Rules and conditions before you make a booking. If the Rules and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the Rules and conditions applicable to the relevant supplier.

Travel Documents and Visas

All individuals departing from Australia must be in possession of a valid passport

It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You need a valid passport for all international travel.

Many countries require that your passport is valid for at least six months beyond your expected period of travel. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport.

The name provided by you for your travel tickets must be the same as that in your passport. It is your responsibility to ensure that you have all the documentation you need for your journey.

Visas are obtained from the issuing authority in Australia and you should confirm these with the relevant High Commissions, embassies and/or consulates. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. Either airline Staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate visa.  Some countries will not allow you to enter without proof of a return or onward electronic or paper ticket. Airline check in Staff at your point of origin may deny boarding you.

If you proceed to book a one way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations.

We do not accept any responsibility in the case you being unable to travel due to not complying with such requirements. If you are in any doubt as to the visa requirements for your destination you may refer to an online external visa advisory service, Visa Link at http://www.visalink.com.au/.

Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia.

By agreeing to purchase of the tickets, Value World Travel assumes that you will make arrangements for the required visas.

Value World Travel cannot accept responsibility for the content or accuracy of information provided in any external websites not within Value World Travel's control.

Travel Advice and Vaccinations

Australian residents should refer to the travel advice posted by the Department of Foreign Affairs at http://www.dfat.gov.au/ or http://www.smarttraveller.gov.au/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.

Rates and Price Variations

We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs.

Unless otherwise specified, rates quoted are per tour, per night accommodation, per crossing ferries, per package; as appropriate to the particular product.

Car rental is based on a 24 hour period commencing from the time of pick-up throughout unless otherwise specified. All prices are subject to availability and can be withdrawn or varied without notice.

Currency

All prices quoted in the flight booking engine are in Australian dollars, regardless of where your requested flight is departing from.

Price Inclusions and Exclusions

Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.

Goods and Services Tax

Prices quoted do not include goods and services tax or similar tax ("GST"). GST is payable by you in respect of any supply made to you, and in addition to the price payable. You must pay the amount of GST payable in the respect of the supply. GST is payable at the same time and in the same manner as the price or at such later time as Value World Travel may request.